Free Ebook BookThe Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Read The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

Read The Role of Transportation in Achieving Customer Satisfaction in a Private Distribution Company

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Book Details :
Published on: 2016-02-12
Released on:
Original language: English

Research Paper from the year 2014 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: A, Atlantic International University (School of Business and Economics), course: Ph.D. Economics, language: English, abstract: In a highly competitive distribution sector, one way to gain competitive advantage is to ensure that the customers are satisfied. It is also a fact that having a good transport system is a great factor to ensure long term services and growth the company. The study is to find the role transportation play in achieving customer satisfaction in the private distribution sector a case study at Ricky Boakye Yiadom Company Limited. Eventually, the results are meant to improve the existing levels of customer satisfaction with the form of transportation. Specifically it seeks to uncover the factors accounting for the level of customer satisfaction in transportation of products. The study reviewed major theoretical area to develop a framework which suggests that customer satisfaction in Distribution Company would be a function of service quality and customer orientation of service employees. The data from the study constituted employees and customers of 35 people and was analyzed through a descriptive statistics. The study reveals that the mode of transportation does not always achieve smooth delivery and satisfaction desired but adds value to the mode of transport. It also shows that delivery times to customers are not always meet. Most customers also agree that increase in customer satisfaction also depends on transportation. Furthermore, it is recommended on the basis of the evidence that to understand customer satisfaction better, the company must survey customers about both perceived service quality and the perception about satisfaction. Free Online Surveys SurveyMonkey Create Online Surveys for Free Find out what your customers or employees are thinking with a survey today. North America's 50 Most Successful 3PLs - SupplyChainBrain The business of classifying third-party logistics providers (3PLs) gets harder each year. For example Ryder a dominant dedicated contract carrier since 1980 is now ... Unemployment Problem Includes Public Transportation That ... CHATTANOOGA Tenn. -- In the two months since he lost his job driving a delivery truck for a door company Lebron Stinson has absorbed a bitter geography ... Customer satisfaction towards reliance jio project Customer satisfaction towards reliance jio project 1. 1 A SUMMER TRAINING PROJECT REPORT ON CUSTOMER SATISFACTION TOWARDS RELIANCE JIO ... Achieving operational excellence and customer intimacy Achieving operational excellence and customer intimacy 1. 8 Chapter Achieving Operational Excellence and Customer Intimacy: Enterprise ... Jobs - Oklahoma Center for Nonprofits Oklahoma Nonprofit Jobs The Oklahoma Center for Nonprofits job board is the premier place to look for Oklahoma nonprofit jobs. Our job board receives approximately ... The Use of Operations Objectives and Performance Measures ... The Use of Operations Objectives and Performance Measures in Private and Public Organizations. Contact Information: Wayne Berman at Wayne.Berman@dot.gov InformationWeek News Connects The Business Technology ... InformationWeek.com: News analysis and research for business technology professionals plus peer-to-peer knowledge sharing. Engage with our community. XIUS Leading provider of mobile solutions and infrastructure With over two decades of IT and telecommunications experience Mr. Kumar is the Founder and Chief Executive Officer of XIUS. He successfully established XIUS as a ... Supply Chain Transportation & IT News enVista News from enVista provider of supply chain transportation & IT infrastructure consulting services & solutions for retailers manufacturers & distributors.
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